So that we can provide the best support while keeping prices low, please check both the product documentation and the list of frequently asked questions below before contacting us. If these resources do not answer your question, or for general questions, use our contact form.
Frequently Asked Questions
General
My evaluation period expired before I really had a chance to try all the features! What can I do?
Simply quit and relaunch Illustrator. You'll get a fresh evaluation period.
Can I use a licensed copy on more than one machine?
Our software is licensed on a single-user basis. You may use the same license on two machines, but only if a single machine will be in use at any given time, such as on a desktop machine and the same user's laptop.
Do you have site licenses?
Yes. Write us using the contact form.
BetterHandles
What is the latest version?
The latest version for both Mac and Windows platforms is 1.2, released March 11, 2008.
What's new in this version?
Version 1.2 has several new features and improvements, including optional cursor highlighting rings, new multi-handle drag modes, a Remove redundant points menu item, an additional status line, and more. See the Change Log.
How do I update an older version?
With Illustrator quit, simply overwrite the old version of the plugin (inside Illustrator's Plug-ins/Tools folder) with the new one and relaunch Illustrator. Your old registration number will continue to work.
EZConstrain
What is the latest version?
The latest version is 1.0. The version for Mac Illustrator CS2 was released April 4, 2007. The version for Mac Illustrator CS3 was released June 18, 2007.
SnapMeasure
What is the latest version?
The latest version for both Mac and Windows platforms is 1.7, released March 23, 2007 (a version compatible with Mac Illustrator CS3 was released June 21, 2007).
What's new in this version?
Version 1.7 has several new features, including selectable snapping indicators, selectable display fields, and HoverMeasure. The preferences window has been reorganized, and there are two bugs fixed. See the Change Log.
How do I update an older version?
With Illustrator quit, simply overwrite the old version of the plugin (inside Illustrator's Plug-ins/Tools folder) with the new one and relaunch Illustrator. Your old registration number will continue to work.
I don't see cursor highlighting or the measurements next to the cursor.
Assuming these features are turned on in the preference dialog, are you using an unregistered version? These features are enabled for only five minutes after Illustrator is launched.